FAQ

Yes! Canvia ships to both Canada and the United States. US orders typically arrive within 7–14 business days after processing. Free standard shipping applies on orders of $35 CAD or more.

We ship across Canada and the United States. If you’re outside these regions and would like to place an order, please contact us and we’ll do our best to help.

Yes! Free standard shipping is available on all orders of $35 CAD or more shipped within Canada or the United States. Orders under $35 CAD are subject to a flat shipping rate calculated at checkout.

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a tracking email. Estimated delivery times: Canada 3–7 business days, United States 7–14 business days.

Yes — Canvia is proudly Canadian-owned and operated, based in Saint-Lazare, Québec. We’re passionate about bringing high-quality beauty and wellness products to customers across Canada and beyond.

Our products are formulated with care, but skin is personal. Before applying any new product to your face or body, we recommend a patch test: apply a small amount to your inner wrist, leave for 24 hours, and check for any reaction. If you have known allergies or a skin condition, review the full ingredient list on each product page or consult your dermatologist before use.

Some Canvia products contain bee-derived ingredients such as bee venom, honey, or beeswax. If you have a known allergy to bee products or bee stings, please review the ingredient list on each product page carefully before purchasing. If in doubt, consult your healthcare provider. We do not recommend bee-derived products for anyone with a known bee allergy.

No. All Canvia products are cosmetic and personal-care products only. They are not intended to diagnose, treat, cure, or prevent any medical condition or skin disease. For any medical skin concerns, please consult a qualified healthcare or dermatology professional.

We want you to love your Canvia products. If you’re not fully satisfied, please review our Refund Policy for full eligibility details and return instructions. You’re also welcome to contact our team directly — we’ll make it right.

Our collections are a great starting point. Browse Skincare, Hair Care, Body Care, or Bundles & Kits to find products matched to your needs. Each product page includes a full description and ingredient list. Still not sure? Reach out and we’ll point you in the right direction.