Shipping Policy
At Canvia. we're committed to delivering your skincare essentials quickly and safely. Please review our shipping details below.
Processing Times
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order ships, you'll receive an email with tracking information.
During peak periods or sales events, processing may take up to 5 business days.
Shipping Rates & Delivery Times
| Region | Estimated Delivery | Shipping Fee |
|---|---|---|
| United States | 5–10 business days | Free over $50 |
| Canada | 5–7 business days | Free over $35 |
| International | 5–7 business days | Free over $50 |
Delivery times are estimates only and may vary due to customs delays, carrier volume, or unforeseen events.
Order Tracking
You'll receive a tracking number by email once your order is shipped.
Tracking updates may take 24–48 hours to appear in the carrier's system.
Customs, Duties & Taxes
International orders may be subject to import duties or taxes once the shipment reaches your country.
Canvia is not responsible for these charges; they are the customer's responsibility.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of delivery at info@canvia.ca with your order number and photos (if applicable).
We'll help you resolve it quickly.