FAQ
Have questions about Canvia? You’ll find answers below. Can’t find what you’re looking for? Contact us — we’re happy to help.
Shipping & Delivery
Do you ship internationally?
Yes! Canvia ships worldwide — to Canada, the United States, and internationally. After 1–3 business days of processing, Canadian orders typically arrive within 5–8 business days, US orders within 5–10 business days, and international orders within 7–12 business days. Free standard shipping applies on orders of $35 or more.
Where does Canvia ship?
We ship worldwide — to Canada, the United States, and internationally. If you don’t see your country reflected at checkout or have questions about delivery to your specific location, please contact us and we’ll do our best to help.
Do you offer free shipping?
Yes! Free standard shipping applies to every order of $35 CAD or more, wherever you are — Canada, the United States or international. Orders under $35 are charged a flat $4.95 CAD rate at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a tracking email. Estimated delivery after processing: Canada 5–8 business days, United States 5–10 business days, international 7–12 business days. Full details are in our Shipping policy.
About Canvia
Is Canvia a Canadian company?
Yes. Canvia is a Canadian-owned company registered in Québec — 9521-9846 Québec inc., business registration 1180055635 — and operated from Saint-Lazare, Québec. The company, our team and our customer service are all in Canada.
Is Canvia Canadian-owned?
Yes — Canvia is proudly Canadian-owned and operated, based in Saint-Lazare, Québec. We’re passionate about bringing high-quality beauty and wellness products to customers across Canada and around the world.
Where is Canvia based?
Canvia is based in Saint-Lazare, Québec, about 40 minutes west of Montréal. Our full business address is 866 Rue des Criquets, Saint-Lazare, QC J7T 0P6. You can reach our team at info@canvia.ca — messages are answered by people here in Québec.
Are Canvia products made in Canada?
No — and we’d rather say so plainly. Canvia is a Canadian-owned business, but beauty supply chains are global and our products are manufactured overseas. We curate from brands and manufacturers we trust, and we never describe a product as Canadian-made when it isn’t.
Where do Canvia orders ship from?
We work with both domestic and international fulfilment partners depending on the product, which is how we keep pricing competitive. Full delivery estimates for every region are in our Shipping policy.
Do you price in Canadian dollars?
Yes. Everything on canvia.ca is priced in Canadian dollars, so there are no exchange-rate surprises at checkout. Free standard shipping applies to Canadian orders of $35 or more.
Products & Safety
Are Canvia products safe for sensitive skin?
Our products are formulated with care, but skin is personal. Before applying any new product to your face or body, we recommend a patch test: apply a small amount to your inner wrist, leave for 24 hours, and check for any reaction. If you have known allergies or a skin condition, review the full ingredient list on each product page or consult your dermatologist before use.
What if I’m allergic to bee products?
Some Canvia products contain bee-derived ingredients such as bee venom, honey, or beeswax. If you have a known allergy to bee products or bee stings, please review the ingredient list on each product page carefully before purchasing. If in doubt, consult your healthcare provider. We do not recommend bee-derived products for anyone with a known bee allergy.
Are Canvia products medical treatments?
No. All Canvia products are cosmetic and personal-care products only. They are not intended to diagnose, treat, cure, or prevent any medical condition or skin disease. For any medical skin concerns, please consult a qualified healthcare or dermatology professional.
Returns & Orders
Do you accept returns?
We want you to love your Canvia products. If you’re not fully satisfied, please review our Refund Policy for full eligibility details and return instructions. You’re also welcome to contact our team directly — we’ll make it right.
Finding the Right Product
How do I choose between similar products?
Our collections are a great starting point. Browse Skincare, Hair Care, Body Care, or Bundles & Kits to find products matched to your needs. Each product page includes a full description and ingredient list. Still not sure? Reach out and we’ll point you in the right direction.