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Shipping Policy
At Canvia, we are committed to delivering your order quickly and safely. Please review our shipping details below.
Processing Times
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order ships, you will receive an email with tracking information. During peak periods or sales events, processing may take up to 5 business days.
Free Shipping
Free shipping thresholds and flat rates depend on your destination:
- Canada, the United States, the United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, the Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Iceland, Poland, Czechia, Mexico, Argentina, Israel, New Zealand, Singapore and the United Arab Emirates: free on orders of $35 CAD or more; flat rate of $4.95 CAD below that.
- Australia and Saudi Arabia: free on orders of $120 CAD or more; flat rate of $19.95 CAD below that.
- All other countries: free on orders of $60 CAD or more; flat rate of $9.95 CAD below that.
Amounts are shown in Canadian dollars and are converted to your local currency at checkout. The exact shipping cost for your order is always shown at checkout before you pay.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Canada | 5–8 business days | Free on orders $35+ CAD; $4.95 CAD (orders under $35) |
| United States | 5–10 business days | Free on orders $35+ CAD; $4.95 CAD (orders under $35) |
| International — UK, Europe (listed countries), Mexico, Argentina, Israel, New Zealand, Singapore, UAE | 7–12 business days | Free on orders $35+ CAD; $4.95 CAD (orders under $35) |
| Australia and Saudi Arabia | 7–12 business days | Free on orders $120+ CAD; $19.95 CAD (orders under $120) |
| All other international destinations | 7–12 business days | Free on orders $60+ CAD; $9.95 CAD (orders under $60) |
Delivery times are estimates only and may vary due to customs delays, carrier volume, or other unforeseen events.
Carriers
We ship primarily through Canada Post, Intelcom, UPS, and FedEx. Depending on your location and order size, we may use additional carriers to ensure the best service to your address.
Order Tracking
You will receive a tracking number by email once your order is shipped. Tracking updates may take 24–48 hours to appear in the carrier's system.
Customs, Duties & Taxes
International orders may be subject to import duties or taxes once the shipment reaches your destination country. Prices are displayed in Canadian dollars in Canada and in your local currency or US dollars elsewhere, and do not include import duties, customs fees, or local taxes. These charges are the customer's responsibility and are not covered by Canvia.
Payment
Payment is collected in full at the time of checkout. We accept Visa, Mastercard, American Express, PayPal, and other payment methods displayed at checkout. Your order is charged in the currency shown at checkout.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 days of the delivery date at info@canvia.ca with your order number and photos (if applicable). We will work to resolve the issue promptly.
Returns & Refunds
For full details on returns and refunds, please see our Return and Refund Policy.
Contact Us
Questions about your shipment? Email us at info@canvia.ca and we will respond within 1–2 business days.